Refund Policy
Last updated: 11/20/2025
We want you to feel confident trying Scolav.
30-Day Satisfaction Promise
If you're not satisfied with your purchase, contact us within 30 days for assistance.
Eligibility
Refunds are accepted for:
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Damaged items
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Incorrect orders
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Unused/unopened products
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Dissatisfaction (case-by-case)
Non-Returnable Items
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Used cosmetic products (for safety reasons)
How to Request a Refund
Email us at support@scolava.com with:
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Order number
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Reason for request
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Photo evidence (if needed)
Refund Time
Once approved, refunds are issued to your original payment method within 5–10 business days.
